Kabox Technologies AB ("Kabox", "we", "our", or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information in connection with our software-as-a-service (SaaS) platform designed for field service businesses, including cleaning and lawn care operations. Our platform is available via web and mobile applications and is used by business owners, employees, and their customers.
1. Who We Are
Company Name: Kabox Technologies AB
Business Address: Huskvarnavägen 62, 554 54 Jönköping, Sweden
Contact Email: christian@getkabox.com
2. Scope of This Policy
This Privacy Policy applies to all users of our Services, including business owners, employees, contractors, and end-customers, as well as to visitors of our websites and mobile apps. This policy covers all forms of data collection, whether online, offline, through mobile devices, or otherwise.
This policy also applies to data collected and processed via our mobile applications published on the Apple App Store and Google Play Store.
3. Information We Collect
a. Information Collected from Users:
- Name, email address, phone number
- Company information, role/title, user credentials
- Billing and service addresses
- Payment method and billing information
- Profile photo, if uploaded
- Location data via GPS for employees (clock-ins/outs)
- IP address, device identifiers, browser type, and operating system
b. Information Collected About End Customers:
- Name, address, phone number, email
- Job details, service preferences, notes
- Communication preferences (SMS, email)
- Any uploaded or stored customer documentation (e.g., contracts, service logs)
c. Automatically Collected Data:
- Log files and session activity
- Cookies, pixel tags, and web beacons
- Analytics data from tools like Google Analytics
d. Payment Processing:
- Stripe handles sensitive financial information
- We store non-sensitive billing and invoicing data
e. Communications:
- Support tickets and customer service chat logs
- Responses to surveys, feedback forms, or reviews
- In-app messaging and notification settings
4. How We Use Your Information
We process your information to:
- Provide and maintain Kabox's core services
- Create and manage user accounts
- Verify employee attendance and job location
- Facilitate scheduling, job assignments, and dispatch
- Enable invoicing, estimates, and payment processing
- Deliver SMS and email notifications configured by users
- Provide customer service and respond to inquiries
- Improve and personalize the user experience
- Monitor usage trends and performance
- Conduct internal audits, compliance, and security assessments
- Comply with our legal obligations
- Support mobile app functionality and personalized features
5. Legal Basis for Processing (GDPR, CCPA, and Other Laws)
We process your data lawfully under:
- Contractual necessity – to fulfill service agreements
- Legitimate interests – such as platform security and product development
- Consent – for non-essential cookies, newsletters, and third-party marketing
- Legal compliance – to comply with tax, accounting, consumer protection, and privacy laws
Additional Disclosures for California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell personal data)
- Non-discrimination for exercising your CCPA rights
You may exercise these rights by emailing christian@getkabox.com.
Additional Rights for Other Jurisdictions
Depending on your country or state, including the EU, UK, Australia, and Canada, you may have rights to:
- Request a copy of your data
- Rectify inaccuracies
- Restrict or object to certain types of processing
- Withdraw consent where applicable
- File a complaint with your local data protection authority
6. Sharing and Disclosure
Your data may be shared with:
- Authorized Service Providers (e.g., Stripe, Google Maps API, Google Analytics, hosting partners)
- Legal Authorities – when responding to lawful requests or enforcing terms
- Corporate Events – such as mergers, acquisitions, or business transitions
- Subprocessors – entities under contract with Kabox that process personal data on our behalf
We do not sell or rent personal data.
7. Cookies and Tracking Technologies
We use cookies to:
- Authenticate users and maintain sessions
- Save user preferences
- Analyze traffic and usage behavior
- Prevent fraudulent activity
You may opt out or manage cookies through your browser settings. Some features may not function properly if cookies are disabled.
8. Data Retention
We retain personal data:
- For the duration of your active account
- For a period required by law (e.g., financial or tax recordkeeping)
- As needed to resolve disputes, enforce agreements, or protect legal rights
Upon request or account closure, we may delete or anonymize your data, subject to backup retention schedules.
9. Data Security
We implement industry-standard measures to protect your data, including:
- HTTPS encryption
- Secure access controls
- Role-based permissions
- Regular security monitoring and patching
- App store compliance protocols (App Store, Google Play security policies)
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. International Transfers
Data may be stored or processed in jurisdictions with different data protection laws, including the U.S., U.K., Australia, Canada, and EU. We rely on mechanisms like Standard Contractual Clauses (SCCs), adequacy decisions, or other appropriate safeguards under the GDPR and other applicable frameworks.
11. Your Rights
Depending on your jurisdiction, you may:
- Access or request a copy of your personal data
- Correct inaccurate data
- Delete your data (subject to certain exceptions)
- Object to or restrict processing
- Withdraw consent where applicable
- Lodge a complaint with your local data protection authority
Residents of California, the U.K., the EU, Canada, and Australia may have specific rights under their local laws.
12. Children's Privacy
Our Services are not designed for or directed to children under the age of 16. We do not knowingly collect personal information from minors. If we learn that a child has provided us data, we will delete it immediately.
13. Changes to This Policy
We may modify this Privacy Policy from time to time. If we make material changes, we will notify users by email and/or a prominent notice on our site. Your continued use of our Services constitutes acceptance of the revised Policy.
14. Contact Information
Kabox Technologies AB
Huskvarnavägen 62, 554 54 Jönköping, Sweden
Email: christian@getkabox.com